Villa Napalai Reviews


Our Review

Overall Rating:
8.1
Reviewed:
26-Jul-2013

If there was ever a villa built to lift your spirits, Villa Napalai is it. Upon entering Napalai, we were most struck by its vibrancy – so many bright colours in every room – and the stark beauty of its sheer-white chic terrace contrasting with the vivid blue of the pool, sea and sky. Then, in addition to its cheering tones, Napalai is laden with fun facilities for all ages, so many in fact that we were sadly unable to try them all on our brief stay!  Spoiled for choice, we decided to skip the gym and spa and opted for swimming and relaxing poolside, plus spending a lot of time in the games and play rooms. Our kids, six and eight, loved frolicking in the playroom, though most of the toys and plastic slide were better suited to toddler-aged children. The pool table in the games room saw a lot of fierce competition, too. Overall, we felt that Napalai, which means “a place in heaven”, offered a lot of choice and space to satisfy guests wishing for a peaceful place to lazily unwind in the tropics as well as those seeking a fun, active holiday.

At the time of our visit (June 2013), Villa Napalai was new to the rental market and as such the service was a tad spasmodic at times. The staff seemed more preoccupied about getting logistics right than anticipating their guests’ needs. However, since we were among the first guests to visit we expect these issues to be ironed out as the team gains more experience under the guidance of the professional management company that operates the villa.

The villas within the estate are quite close together, and the terrace of the villa next door comes into partial view from Napalai’s pool terrace. However, since Napalai is at the end of the road, it benefits from having only one nextdoor neighbour and an unobstructed view towards the hills to the north.
 

Individual Scores:

Character/Charm:8 Location:8 Outside Area:8
Living Area:8 Bedrooms:8 Bathrooms:8
Kitchen:8 Facilities:9 Staff:7
Value:9
Highlights

The sea and sunset views are spectacular, and we loved Napalai’s clean white modern look. As well, the facilities have been well thought out to appeal to all ages, from its relaxing spa room to the playroom for kids. On another visit we’d definitely arrange to bring in a professional spa therapist for a full treatment.

Surprises

The jacuzzi in the master suite makes a vacuum-like noise when the whirlpool jets are switched on, somewhat disturbing the otherwise relaxing experience of a sea-view soak. Those with young children will need to keep a vigilant watch around the pool, which is deep and lacks a safety fence (although one could be hired with prior notice). From the villa’s outdoor areas, some noise from the coastal road below the estate can be heard but it’s not overly intrusive.
 

Guest Reviews (23)

Vikarna C, Singapore checked out on 13-Oct-2019
Overall Rating:
0.0
Reviewed:
17-Oct-2019
A wonderful family holiday! This villa was fantastic, stunning views, superb service by Pook, Da, Laila, Pree. Da is an amazing chef who kept us in good spirits with outstanding food. It was so good that we did not want to eat out. Pook went out at her way to make us comfortable, happy and very enjoyable. The fruit carving by Pree was beautiful, it made every meal a pleasure. The holiday was thanks to them absolutely a FAIRY TALE. The setting was MAGICAL and the girls ( Pook, Da, Laila, Pree) made it PARADISE ON EARTH! THANKS AGAIN

Individual Scores:

Character/Charm:1 Location:1 Outside Area:1
Living Area:1 Bedrooms:1 Bathrooms:1
Kitchen:1 Facilities:1 Staff:1
Value:1
Thomas D, Singapore checked out on 01-Oct-2019
Overall Rating:
0.0
Reviewed:
17-Oct-2019
Thanks for the excellent service and the great recommendation. Hope to see you all again in the future.

Individual Scores:

Character/Charm:1 Location:1 Outside Area:1
Living Area:1 Bedrooms:1 Bathrooms:1
Kitchen:1 Facilities:1 Staff:1
Value:1
Robin F, France checked out on 22-Sep-2019
Overall Rating:
0.0
Reviewed:
04-Oct-2019
Our time at villa Napalai always amazing! We were here last year and back again as villa and staff are wonderful. Our chef was so good and everyone enjoyed truly the food. A big thank you to all the staff especially to Mym our villa manager for a great service. We will be back again!

Individual Scores:

Character/Charm:1 Location:1 Outside Area:1
Living Area:1 Bedrooms:1 Bathrooms:1
Kitchen:1 Facilities:1 Staff:1
Value:1
Kevin C, Hong Kong checked out on 29-Jul-2019
Overall Rating:
0.0
Reviewed:
26-Aug-2019
We are the big family from Hong Kong and so happy and enjoy to stay in Napalai. The staff are awesome. The cook is amazing. He cooks very well. Jom likes to play with our kids and always asks our advise. We appreciate all. Thank so much to giving me the enjoyable vacation.

Individual Scores:

Character/Charm:1 Location:1 Outside Area:1
Living Area:1 Bedrooms:1 Bathrooms:1
Kitchen:1 Facilities:1 Staff:1
Value:1
Hayley M, Australia checked out on 10-Aug-2019
Overall Rating:
0.0
Reviewed:
16-Aug-2019
Wonderful feeling holiday. Natty very accommodation and food amazing. Big thank you

Individual Scores:

Character/Charm:1 Location:1 Outside Area:1
Living Area:1 Bedrooms:1 Bathrooms:1
Kitchen:1 Facilities:1 Staff:1
Value:1
Spencer K, Singapore checked out on 29-Mar-2019
Overall Rating:
1.0
Reviewed:
27-Apr-2019
We are a group of eight people traveling for spring break. The staff made our stay very easy by cooking meals, booking us vans and cleaning up after us. We loved our trip so much and would like to thank the staff for their help.

Individual Scores:

Character/Charm:1 Location:1 Outside Area:1
Living Area:1 Bedrooms:1 Bathrooms:1
Kitchen:1 Facilities:1 Staff:1
Value:1
Anthony Y, Hong Kong checked out on 25-Feb-2019
Overall Rating:
1.0
Reviewed:
27-Apr-2019
We are a group of friends from Hong Kong. We all grew up in Toronto Canada and now working in Hong Kong. This was a trip was to celebrate a couple of our newly weds as a bachelors trip. This villa fit our needs in many ways. The site is super spacious and the view to the sunset is amazing but most importantly the staff from Knight Frank made us super comfortable and made us feel welcome and feel like home. In this wonderful city of Phuket, everything was perfect except the hike we have to take daily from the gym/entertainment room to the living room (laughing icon). Thanks to all the staff for this lovely experience.

Individual Scores:

Character/Charm:1 Location:1 Outside Area:1
Living Area:1 Bedrooms:1 Bathrooms:1
Kitchen:1 Facilities:1 Staff:1
Value:1
Dingchang X, China checked out on 10-Feb-2019
Overall Rating:
1.0
Reviewed:
12-Mar-2019
We came from Nanjing china, we have eight adults and two kids. We really like this villa and stay and the staff is very attentive and the chef is very good. Food very tasty and the environment is also good. If we come back again, we would love to stay here again next time.

Individual Scores:

Character/Charm:1 Location:1 Outside Area:1
Living Area:1 Bedrooms:1 Bathrooms:1
Kitchen:1 Facilities:1 Staff:1
Value:1
Peter J, Australia checked out on 16-Jan-2019
Overall Rating:
1.0
Reviewed:
11-Feb-2019
We had an enjoyable time in this beautiful and spacious villa. The pool and gym were both used to good effect and the food was amazing. The mango sticky rice and lemon grass chicken were the big crowd pleasers. Thanks to the staff for such a great holiday .

Individual Scores:

Character/Charm:1 Location:1 Outside Area:1
Living Area:1 Bedrooms:1 Bathrooms:1
Kitchen:1 Facilities:1 Staff:1
Value:1
Michelle C, Philippines checked out on 05-Jan-2019
Overall Rating:
1.0
Reviewed:
16-Jan-2019
The villa was absolutely gorgeous and a wonderful place for family to stay. The kid’s particularly loved the play area and enjoyed the pool. The chef made the most delicious meals and we loved to eat outside. I’d definitely recommend this villa to family and friends coming to Phuket. Everyone here was a warm and helpful.

Individual Scores:

Character/Charm:1 Location:1 Outside Area:1
Living Area:1 Bedrooms:1 Bathrooms:1
Kitchen:1 Facilities:1 Staff:1
Value:1
Lucinda G, United Arab Emirates checked out on 30-Dec-2018
Overall Rating:
1.0
Reviewed:
16-Jan-2019
Our group had the most wonderful and amazing holiday at the villa. The whole experience was made very special because of our incredible team of ladies … Lucky, Giipzy, Bulan and Jeab. Every meal was absolutely super and delicious. The ladies went over and beyond our expectations in making sure we were well cared for and comfortable.

Individual Scores:

Character/Charm:1 Location:1 Outside Area:1
Living Area:1 Bedrooms:1 Bathrooms:1
Kitchen:1 Facilities:1 Staff:1
Value:1
The Jenkins family, Thailand checked out on 10-Dec-2018
Overall Rating:
1.0
Reviewed:
10-Jan-2019
Lovely weekend break from Bangkok 1st class hospitality from our hosts, great service. Had a fantastic time, guys really enjoyed all like pool.

Individual Scores:

Character/Charm:1 Location:1 Outside Area:1
Living Area:1 Bedrooms:1 Bathrooms:1
Kitchen:1 Facilities:1 Staff:1
Value:1
Gilbert L, Singapore checked out on 10-Sep-2018
Overall Rating:
1.0
Reviewed:
04-Jan-2019
Thank you for your kind service, we feel very happy and excited in here. The dinner is tasty and service is wonderful. If we come back this place, we will come here again.

Individual Scores:

Character/Charm:1 Location:1 Outside Area:1
Living Area:1 Bedrooms:1 Bathrooms:1
Kitchen:1 Facilities:1 Staff:1
Value:1
Xia C, China checked out on 10-Aug-2018
Overall Rating:
1.0
Reviewed:
31-Dec-2018
Villa is good and the sight is beautiful, the food is delicious and not expensive, the service is good.

Individual Scores:

Character/Charm:1 Location:1 Outside Area:1
Living Area:1 Bedrooms:1 Bathrooms:1
Kitchen:1 Facilities:1 Staff:1
Value:1
Vivien P, Singapore checked out on 29-Mar-2018
Overall Rating:
1.0
Reviewed:
13-May-2018
Thank you for an amazing family holiday. We really appreciate the thoughtfulness of the staff. Everyone went out of their way to make our trip so wonderful. The food was delicious and we looked forward to every meal. Sunny was always helpful and informative. We loved our stay. I would recommend it to all our friends.

Individual Scores:

Character/Charm:1 Location:1 Outside Area:1
Living Area:1 Bedrooms:1 Bathrooms:1
Kitchen:1 Facilities:1 Staff:1
Value:1
Winnie F, Singapore checked out on 13-Mar-2018
Overall Rating:
1.0
Reviewed:
12-May-2018
Awesome villa with a great view. Staff always so polite and accommodating to our requests - especially villa manager, Woody and chef Lin. Kids and adults love all the food prepared by chef Lin! Will definitely be back again, thanks so much to everyone.

Individual Scores:

Character/Charm:1 Location:1 Outside Area:1
Living Area:1 Bedrooms:1 Bathrooms:1
Kitchen:1 Facilities:1 Staff:1
Value:1
Tony B, United Arab Emirates checked out on 10-Mar-2018
Overall Rating:
1.0
Reviewed:
08-May-2018
Just a quick note on behalf of myself and my friends to say a big thank you to everyone that made our stay and experience at the Villa-Surin Heights last week an absolutely fantastic experience. The girls that came to assist in the villa and chef & co were first class. Also a special thank you to Giipzy who managed & arranged everything superbly for us. Nothing short of a perfect experience. We’ll most certainly be in contact for next year, thanks again for all your help.

Individual Scores:

Character/Charm:1 Location:1 Outside Area:1
Living Area:1 Bedrooms:1 Bathrooms:1
Kitchen:1 Facilities:1 Staff:1
Value:1
Zhang Y, China checked out on 16-Feb-2018
Overall Rating:
1.0
Reviewed:
06-May-2018
Villa was very clean. Chef made very delicious food for us. If we will be back we will stay here and will recommend friends to come here.

Individual Scores:

Character/Charm:1 Location:1 Outside Area:1
Living Area:1 Bedrooms:1 Bathrooms:1
Kitchen:1 Facilities:1 Staff:1
Value:1
Chunkai Z, China checked out on 19-Apr-2018
Overall Rating:
1.0
Reviewed:
02-May-2018
Thank you for your kind service, we feel very happy and exited in here. The dinners were tasty and service wonderful. If we come back to this place, we will come here again.

Individual Scores:

Character/Charm:1 Location:1 Outside Area:1
Living Area:1 Bedrooms:1 Bathrooms:1
Kitchen:1 Facilities:1 Staff:1
Value:1
James L, Australia checked out on 24-Apr-2015
Overall Rating:
8.7
Reviewed:
08-May-2015
We had a terrific time in the villa. We were well looked after by the staff, and the food was fantastic. The location, an easy walk to a very nice (and quiet - this is not a party area which suited us just fine)beach, was excellent.

Individual Scores:

Character/Charm:8 Location:9 Outside Area:7
Living Area:9 Bedrooms:10 Bathrooms:9
Kitchen:8 Facilities:9 Staff:9
Value:9
Samantha Brydon, Qatar checked out on 04-Apr-2015
Overall Rating:
8.4
Reviewed:
14-Apr-2015

Individual Scores:

Character/Charm:9 Location:5 Outside Area:9
Living Area:9 Bedrooms:8 Bathrooms:7
Kitchen:8 Facilities:10 Staff:10
Value:9
Avis Ho, Hong Kong checked out on 12-Sep-2014
Overall Rating:
8.2
Reviewed:
09-Oct-2014
good services with nice housekeepers . The hotel manager is helpful .We will come Again!

Individual Scores:

Character/Charm:9 Location:7 Outside Area:7
Living Area:8 Bedrooms:9 Bathrooms:8
Kitchen:9 Facilities:8 Staff:9
Value:8
Philip K, Thailand checked out on 07-Sep-2014
Overall Rating:
6.4
Reviewed:
08-Oct-2014
Great location to be walking distance to the beach. The entertainment facilities are a nice touch as well.

Individual Scores:

Character/Charm:5 Location:9 Outside Area:5
Living Area:5 Bedrooms:5 Bathrooms:5
Kitchen:6 Facilities:8 Staff:8
Value:8
Villa Napalai /villa/napalai-surin.aspx Price starts at $750 - $1,400 per night
8.05 out of 10
based on 24 user reviews. If there was ever a villa built to lift your spirits, Villa Napalai is it. Upon entering Napalai, we were most struck by its vibrancy – so many bright colours in every room – and the stark beauty of its sheer-white chic terrace contrasting with the vivid blue of the pool, sea and sky. Then, in addition to its cheering tones, Napalai is laden with fun facilities for all ages, so many in fact that we were sadly unable to try them all on our brief stay!  Spoiled for choice, we decided to skip the gym and spa and opted for swimming and relaxing poolside, plus spending a lot of time in the games and play rooms. Our kids, six and eight, loved frolicking in the playroom, though most of the toys and plastic slide were better suited to toddler-aged children. The pool table in the games room saw a lot of fierce competition, too. Overall, we felt that Napalai, which means “a place in heaven”, offered a lot of choice and space to satisfy guests wishing for a peaceful place to lazily unwind in the tropics as well as those seeking a fun, active holiday.

At the time of our visit (June 2013), Villa Napalai was new to the rental market and as such the service was a tad spasmodic at times. The staff seemed more preoccupied about getting logistics right than anticipating their guests’ needs. However, since we were among the first guests to visit we expect these issues to be ironed out as the team gains more experience under the guidance of the professional management company that operates the villa.

The villas within the estate are quite close together, and the terrace of the villa next door comes into partial view from Napalai’s pool terrace. However, since Napalai is at the end of the road, it benefits from having only one nextdoor neighbour and an unobstructed view towards the hills to the north.
 

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